Privacy Policy

Welcome to Planzaa ("we", "our", "us").

Your privacy is important to us, and this Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, mobile application, and related services.

By using Planzaa, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

a) Personal Information

When you register or use our services, we may collect:

• - Full name
• - Mobile number
• - Email address
• - Location (State, District, City/Village)
• - Login credentials (OTP-based or email-based)

b) Project & Property Information

To provide accurate pricing and services, we may collect:

• - Plot size and dimensions
• - Number of floors
• - Budget range
• - Service requirements
• - Project-related documents shared by you

c) Payment Information

We do not store your card or bank details.

Payments are processed securely through third-party payment gateways. We may only receive:

• - Payment confirmation
• - Transaction ID
• - Payment status

d) Technical Information

Automatically collected data may include:

• - Device type
• - Browser type
• - IP address
• - App usage data
• - Cookies and analytics data

2. How We Use Your Information

We use your information to:

• - Create and manage your account
• - Match you with suitable designers
• - Show accurate project cost estimates
• - Process bookings and payments
• - Enable communication with designers
• - Provide customer support
• - Improve our services and user experience
• - Send important updates, notifications, or service-related messages

3. Sharing of Information

We may share your information only in the following cases:

a) With Designers

Relevant project details are shared with designers only after you choose or book a designer.

b) With Service Providers

Trusted third parties such as:

• - Payment gateways
• - Cloud hosting providers
• - Analytics tools

These providers are bound by confidentiality obligations.

c) Legal Requirements

If required by law, court order, or government authority.

We do NOT sell or rent your personal data to third parties.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• - Improve website performance
• - Understand user behavior
• - Remember user preferences

You can control cookies through your browser settings.

5. Data Security

We take reasonable and appropriate measures to protect your data, including:

• - Secure servers
• - Encrypted communications
• - Restricted access to sensitive information

However, no system is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only as long as:

• - Your account is active, or
• - Required to provide services, or
• - Required by law

You may request deletion of your account and data at any time.

7. Your Rights

You have the right to:

• - Access your personal data
• - Update or correct your information
• - Request deletion of your account
• - Withdraw consent for marketing communication

To exercise these rights, contact us using the details below.

8. Third-Party Links

Our platform may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

9. Children's Privacy

Planzaa is not intended for users under the age of 18.

We do not knowingly collect data from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated date.

Your continued use of our services means you accept the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Planzaa

Email: support@planzaa.in

Location: India